2373 IT & Software Developer jobs in the UK
Software Support Engineer
ÂŁ30,000 - 30,000
Serve Talent
Vulcan Road South, Haverhill
ÂŁ30,000 - 30,000
Requirements
Must:
- Strong communicator with excellent written and verbal English skills.
- Customer-focused approach with the ability to explain technical concepts clearly.
- Analytical problem-solver with a methodical approach to troubleshooting.
- Good understanding of software, operating systems, and networking fundamentals.
- Confident working with Windows and Windows Server environments.
- Experience with MS SQL, including replication and linking client machines to central databases.
- Knowledge of networking principles, IIS, and remote access tools (VPN/VNC).
- Ability to work independently, prioritize tasks, and meet deadlines.
- Proactive attitude with a strong work ethic and eagerness to learn.
Beneficial Skills:
- Broader database knowledge (data modeling, concepts, architecture).
- Experience writing and testing SQL scripts, stored procedures, triggers, and functions.
Responsibilities
- Providing 2nd-line technical support via email, phone, remote desktop, and in-person.
- Monitoring a support mailbox and ticketing system to ensure timely, high-quality responses.
- Troubleshooting, reproducing, and diagnosing software and system issues.
- Delivering remote installations, updates, and patches across multiple applications.
- Performing health checks, preventative maintenance, and system monitoring.
- Creating clear user-facing documentation, guides, and release notes.
- Collaborating with cross-functional teams to resolve issues and improve processes.
- Supporting testing activities for new software versions and updates.
- Contributing to internal knowledge sharing, training, and procedure creation.
- Managing priorities effectively while balancing multiple support and project tasks.
- Maintaining high standards of quality, security, and user satisfaction.
- Occasionally attending customer sites or events (UK and international, when required).
Description
We’re a forward-thinking organization looking for a technically minded problem-solver who loves supporting users, improving systems, and getting hands-on with software. In this role, you’ll support a suite of business-critical software applications—helping users, resolving issues, ensuring reliability, and working closely with development teams to improve functionality. You’ll be an integral part of a collaborative technical team, with opportunities to expand your skills, contribute to new features, and help shape processes. In this varied and engaging role, you’ll have the chance to work with live systems and make a real impact on users and operations. We value collaboration, knowledge sharing, and continuous improvement within our supportive team. There are plenty of opportunities for professional development and skill-building. If you’re passionate about software, love solving problems, and want to develop your technical expertise in a supportive environment, we’d love to hear from you.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2373 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
L A Comms Ltd, razorblue Careers, Onca Technologies Ltd, MastarRec, PayItMonthly Ltd, Shoothill Ltd, JMV Solutions Ltd among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 93 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 93 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.