2978 IT & Software Developer jobs in the UK
Service Support Analyst
£40,000 - 40,000
Sellick Partnership
Oxford Street 56, Aylesbury
£40,000 - 40,000
Requirements
Must:
- Strong troubleshooting and problem-solving abilities
- Clear communication skills (technical and non-technical)
- Ability to manage multiple priorities and work under pressure
- High attention to detail and strong organisational skills
- Ability to work independently and collaboratively within a team
- Proactive approach with a willingness to learn and develop
- Understanding of change management and IT service processes
- Awareness of cyber security best practices
- Experience supporting Microsoft Azure and Microsoft 365 environments
- Proven experience in a customer-facing IT support role
- Degree in Computer Science or related discipline (or equivalent experience) (desirable)
- Microsoft 365 certifications (e.g., Fundamentals or Administrator) (desirable)
- Knowledge of IT infrastructure, ITIL methodology, and information security practices (desirable)
Responsibilities
- Provide 1st and 2nd line IT support across incident, problem, change, and service request management (aligned to ITIL practices)
- Log, prioritise, troubleshoot, and resolve technical issues; escalate to third-party providers where required
- Support and maintain Microsoft cloud technologies, including Microsoft 365, Teams, Exchange Online, OneDrive, SharePoint, and Azure Virtual Desktop
- Install, configure, and support laptops, desktops, printers, meeting room technology, and remote working setups
- Manage user lifecycle processes (joiners, movers, leavers) and system access controls
- Monitor and respond to cyber security alerts and email security controls, ensuring compliance with internal policies
- Maintain accurate hardware and software inventories
- Work closely with external IT suppliers and monitor their performance against service expectations
- Assist with technology rollouts, including user communication, training, and support
- Conduct risk assessments on incidents and escalate issues appropriately
- Perform information security and data protection checks
- Communicate effectively with non-technical stakeholders, providing clear updates on IT services
Description
We are a growing organization located in Aylesbury, offering a full-time Service Support Analyst position with a salary of up to £40,000, depending on experience. Our benefits include a discretionary bonus (up to 15%), 28 days annual leave plus bank holidays, and a pension plan with employer contributions up to 10%. We value employee wellbeing, providing support, training opportunities, and additional perks like volunteering leave and health initiatives. This is a permanent role that primarily involves office-based work, with some limited flexible/home working options available depending on role and performance.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2978 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
The Scouts Association, Bluefruit Software Limited, SwapTix, Arctic Shores, Silmid Limited, Fixed Wire Testers, MOD - Defence Digital among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 89 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 89 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.