Systems Administrator

As a Systems Administrator, I will manage and support our internal systems, ensuring optimal performance, security, and uptime. My key responsibilities will include: - Maintaining and updating software platforms such as Shopwork, Camascope, Care Beans, Flexibee, and QCS. - Monitoring system health and troubleshooting performance issues or escalating them to the systems and monitoring manager when necessary. - Managing user accounts, permissions, and roles across systems, including onboarding and offboarding staff. - Acting as a first point of contact for internal tech support requests, documenting and resolving technical issues efficiently or passing them to the systems manager for further support. - Collaborating directly with the training department to allocate online and face-to-face training on internal systems, and addressing employee training queries, rotas, and aiming for a 98% training compliance target. - Enforcing IT security protocols, monitoring for unauthorized access or vulnerabilities, and supporting compliance with data protection policies such as GDPR and HIPAA where applicable. - Coordinating periodic access reviews and audits, and developing documentation for system processes, configurations, and standard operating procedures. - Working closely with HR, Operations, and Training department leads to align system functionality with team needs while maintaining a responsive inbox and flagging complex tasks to my line manager.