Quality Assurance Apprentice

- I will execute quality assurance activities, including monitoring the end-to-end REF processes in line with the REF quality assurance framework, highlighting any business or customer risks. - I will conduct quality assurance checks against operational processes and analyze QA test results, identifying recurring themes and investigating potential root causes. - I will review Operating Platform records to ensure adherence to REF data quality standards and governance. - I will ensure adherence to the STB Records Management Policy through the review of I-Drive Customer files. - I will review credit risk activities and Governance adherence regarding Companies House and Equifax activities. - I will produce periodic QA test results management information (MI) packs for circulation, providing constructive feedback to management and liaising with appropriate stakeholders concerning remedial action plans. - I will manage stakeholder meetings to discuss findings, themes, and resolutions to support performance improvements. - I will investigate findings and make recommendations on appropriate remedial work, process improvements, or training requirements. - I will create and maintain accurate and timely records of any Operational Incidents with the REF Quality Assurance & Governance Team for escalation via the Operational Risk Management System. - I will maintain up-to-date knowledge and understanding of the core products, processes, and regulatory policies to provide specialist assistance and share best practices. - I will support ad-hoc projects as a subject matter expert, ensuring that all internal processes are followed and actions are completed within agreed timescales. - I will assist in the creation and maintenance of REF process maps and procedures. - I will act as Change Forum Secretary, coordinating the agenda and minutes.