3193 IT & Software Developer jobs in the UK
Real Time Analyst, Hybrid
£35,000 - 35,000
Sanderson Recruitment
Lincoln Road 163, Peterborough
£35,000 - 35,000
Requirements
Must:
- Previous real time experience
- Experience with Workforce Management tools such as Verint, NICE, Genesys, Active OPS or other WFM tools
- Skilled in basic statistics, SQL, Erlang C
- Experience with workflow coordination
Responsibilities
- Act as the real-time monitor for the Operations team by providing direction, guidelines, and performance updates to hit service level goals
- Maintain healthy (best in class industry standards) utilization, occupancy, adherence, and intraday SLA levels
- Recommend overall allocation of off-phone activity in partnership with line and senior managers utilizing performance and shrinkage analysis
- Manage on-phone and off-phone activity
- Respond appropriately to service level variations by working with Operations to match staff to demand and/or reallocate call volumes
- Provide periodic reports—real time and historical—containing performance data to support operations management in a customer service contact center
- Provide analysis, support, and reporting to the operations manager of utilization of workforce management activity in conjunction with strategic direction for the Contact Centre
- Proactively develop partnership relationships with internal users anticipating and providing solutions to user needs
- Complete deliverables accurately and on time
- Keep current on business changes to ensure real-time program compliance
Description
We are a FCA regulated life & pensions service provider located in Peterborough, also open to candidates in Basingstoke. We are seeking a dedicated professional to join our team as a Real Time Analyst. In this vital role, you will contribute to maintaining service levels, boosting customer satisfaction, and making immediate staffing adjustments. We pride ourselves on our diverse and inclusive community, welcoming applications from all backgrounds and perspectives.
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 3193 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
Bluefruit Software Limited, City of Lincoln Council, EG Group, Ishida Europe Ltd, KubeNet, RevOps Automated, Unum Group among others, are currently hiring for Business roles in the UK.
The company with most openings is Experis as they are hiring for 87 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Experis as they are hiring for 87 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.