Senior Service Designer - South East London

- Lead service design activity across complex services, taking ownership of end-to-end service design outcomes - Work with service managers and programme leads to develop and communicate service design concepts - Use user research and evidence to inform design decisions, clearly explaining impacts, risks, and trade-offs - Design inclusive, accessible, and ethical services that meet relevant standards (including accessibility) - Facilitate and adapt service design workshops, journey mapping, and co-design sessions - Collaborate effectively across disciplines (user research, product, content, delivery, policy, and technology) - Apply iterative design methods, rapidly prototyping and refining services based on evidence - Identify and create reusable service patterns and help embed good practice within teams - Support and mentor other designers, promoting user-centred design principles