2319 IT & Software Developer jobs in the UK
Technical Support Engineer (API & Microservices)
£52,000 - 78,000
Salt
Lavington Street, UK + Remote (UK)
£52,000 - 78,000
Requirements
Must:
- Strong interpersonal and client-facing communication skills
- Impeccable written and spoken English
- Bachelors degree in Computer Science, Information Technology, or equivalent experience
- Proven experience as a Technical Support Engineer (preferably in a large organization)
- Strong technical proficiency in APIs, microservice architectures, software development fundamentals, and network troubleshooting
- Flexible mindset capable of balancing interim processes with a long-term, scalable vision
- Excellent analytical and problem-solving abilities
- Ability to clearly articulate technical concepts to non-technical stakeholders
- Self-motivated, able to work independently or as part of a team
- Strong client focus and a commitment to delivering world-class support
- Professional, friendly, and highly detail-oriented
- Experience supporting large enterprise clients
Responsibilities
- Deliver an exceptional client support experience, maintaining end-to-end accountability for resolving issues and providing timely updates
- Provide hands-on technical support for API-based microservices, troubleshooting connectivity issues, microservice interactions, software components, and network-related problems
- Diagnose and resolve technical incidents, escalating appropriately while maintaining ownership of client communication
- Liaise cross-functionally with Engineering, Product Management, Cloud Operations, and other teams to resolve complex technical issues
- Support the setup, optimization, and ongoing management of support processes and tools, with a flexible mindset as systems evolve
- Act as the central communication bridge between the client and internal teams, ensuring updates remain accurate and consistent
- Ensure all support issues are documented and recorded, encouraging clients to use formal support channels
- Monitor, analyze, and report on support metrics to identify trends, performance against SLAs, and areas for improvement
- Produce monthly reports to track support KPIs and service performance over time
- Develop and maintain documentation, including support processes, troubleshooting guides, FAQs, and knowledge articles
- Contribute to a culture of continuous improvement, internal knowledge sharing, and operational excellence
- Build and maintain strong client relationships, ensuring high customer satisfaction
- Stay informed on the latest developments in our product and service offerings
Description
I am seeking a Technical Support Engineer to join our team on a freelance basis for a 9-month project starting on January 5th, 2026. You will play a key role in delivering exceptional technical support for our suite of API-based software microservices and associated fintech products. This role requires a strong technical capability, excellent client-facing communication skills, and the ability to operate in a fast-paced and evolving environment. You will join a team of four Support Engineers, operating on a weekly on-call rotation (approximately once every four weeks). During your on-call week, you will need to be contactable during bank holidays for incident response. Coordination of annual leave with other team members is expected to ensure full coverage. The daily rate for this position ranges from £200 to £300, depending on experience and client requirements. Preferred qualifications include experience with accounting and/or AI-related technologies, familiarity with support ticketing systems and CRMs (e.g., Salesforce, ServiceNow), certifications related to technical support, SRE, cloud operations, or relevant technologies, experience with observability tools like Grafana or New Relic, fluency in French or German (a strong bonus), experience collaborating with Legal, Public Affairs, or Communications teams, and a background in Account Management or Client Success.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2319 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Concentrix, Kendal Nutricare, Eleanor, Saltire Facilities Management, PayItMonthly Ltd, Executive Jet Support Ltd, MastarRec among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 99 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 99 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.