Service Designer

As our Senior Service Designer, you will act as an expert and advocate for service design best practices. You will coach, mentor, and support teams while promoting continuous learning. Facilitating collaboration and resolving team issues will be key responsibilities, as well as advising staff and delivering training when required. You will lead complex service design activities, introducing and embedding new ways of working, and designing services that meet our organizational objectives and user needs. Notably, you will document your work using standard tools and methods, contribute to user experience design, and iterate design patterns. Effective communication will be critical; you will manage stakeholder expectations, resolve conflicts, and maintain strong relationships while ensuring that user needs are represented throughout the organization. You will also recommend service design and prototyping tools, adapting to new technologies as necessary and ensuring the safe use of equipment while delivering value for money. ###