2584 IT & Software Developer jobs in the UK
Intacct Product Specialist (German)
£50,000 - 80,000
Sage
Osborne Avenue, Newcastle upon Tyne
£50,000 - 80,000
Requirements
Must:
- Proven experience in a senior technical or functional support role, ideally supporting enterprise or strategic customers.
- Strong analytical and problem-solving skills with the ability to diagnose and resolve multifaceted problems.
- Excellent communication and stakeholder management skills—able to handle sensitive customer interactions with professionalism and empathy.
- Ability to manage multiple high-priority cases simultaneously while maintaining attention to detail.
- Proven ability to remain calm and professional under pressure while maintaining ownership and accountability.
- Experience using CRM and case management systems (e.g., Salesforce, ServiceNow, JIRA) preferred.
- Technical knowledge of Intacct / ERP systems and customer environments preferred.
- Bookkeeping or Accountant Certifications (an asset but not required).
Responsibilities
- Take full ownership of Partner and Customer support experience, including strategic and high-value accounts, from start to finish, ensuring swift, accurate, and empathetic resolution at first contact.
- Independently diagnose and resolve multifaceted product and system issues using deep product knowledge and understanding of regional accounting and legislative differences.
- Identify recurring themes and insights from Partner & Customer interactions, sharing feedback to improve product performance, service quality, and knowledge assets.
- Create exceptional customer experiences through clear communication, proactive support, and a genuine commitment to building lasting trust and confidence.
- Contribute directly to customer and partner retention by resolving issues quickly, identifying risk or opportunity signals.
- Partner closely with Escalation Specialists, Product, and Operations teams to share insights that improve support processes and customer outcomes.
Description
We are looking for a German speaker to join our Sage Intacct support team in a hybrid role based in our Newcastle HQ. Be part of a high-performing team that drives innovation, solves real-world issues, and makes a difference every day. We offer generous bonuses, a pension scheme with an 8% matched contribution, paid annual leave, volunteer days, health coverage, ongoing training, and a hybrid working model. Join us as we shape the customer experience for a diverse portfolio of customers and partners across multiple regions.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2584 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Circuit Mind, UKTL, Shiptheory, Government Communications Headquarters (GCHQ), LendingCrowd, Inspired Gaming Group, Rockfield Software Ltd among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 53 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 53 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.