2293 IT & Software Developer jobs in the UK
Customer Insight and Intelligence Analyst
£30,000 - 30,000
Saga Insurance
Sandgate High Street 88, Sandgate
£30,000 - 30,000
Requirements
Must:
As our Customer Insight & Intelligence Analyst, you'll need experience in data analysis, business intelligence, or customer insight. Ideally, you will have worked in the insurance industry, though we welcome applicants from other customer-focused or regulated sectors. Additionally, we're looking for the following skills and experiences:
- Proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI); knowledge of Python or R is a plus.
- Experience with multiple data sources (VoC, complaints, transactions, journey analytics, etc.).
- Ability to translate data into clear, actionable findings.
- Strong attention to detail and excellent organizational skills.
- Good communication and teamwork abilities.
- Understanding of data privacy, compliance, and governance requirements.
- A bachelor's degree in a relevant field (e.g., Data Science, Business Analytics, Statistics, Marketing, or similar) or equivalent experience.
Responsibilities
In your role as Customer Insight & Intelligence Analyst, you will be responsible for:
- Collecting, cleaning, and preparing data from various sources such as VoC surveys, complaints, transactions, customer journeys, and retention/churn metrics.
- Conducting descriptive and diagnostic analyses to identify trends, pain points, and opportunities for improvement.
- Supporting the development of dashboards, reports, and presentations that clearly communicate findings to stakeholders.
- Assisting in mapping and analyzing end-to-end customer journeys, identifying friction points, and helping prioritize interventions.
- Collaborating with CX, product, marketing, operations, and technology teams to ensure data and insights are available for decision-making.
- Monitoring the impact of changes and supporting the measurement of outcomes and strategy refinement.
- Ensuring data integrity and compliance with data management best practices, working with IT and data governance teams as necessary.
- Staying informed about the latest tools and techniques in customer analytics and data science.
Description
We are seeking a Customer Insight & Intelligence Analyst to join our Saga Insurance business during an exciting transformation journey. Our focus is on keeping our customers at the heart of everything we do, supporting a diverse group as they navigate various life stages. In this newly created role, you will report to the Customer Insight & Intelligence Lead and play a key part in driving measurable improvements in customer experience, satisfaction, and retention in our Personal Medical Insurance and Travel journeys. We work in a hybrid manner, with a requirement to be in our Folkestone office approximately twice a week to foster collaboration and celebrate our successes together. We believe our colleagues deserve recognition for their hard work, which is why we offer a comprehensive benefits package that includes: - 25 days of holiday plus bank holidays. - An option to purchase additional leave (5 extra days). - A pension scheme matched up to 10%. - A company performance-related annual bonus (up to 5%). - Life assurance policy (4x salary). - A wellbeing program and colleague discounts on various services. At Saga, we're committed to creating an inclusive culture where every colleague can express their true selves and contribute meaningfully. We value age inclusivity and champion multigenerational teams. Your application will be considered fairly, and you'll receive personal communication throughout your journey with us. Join us as we strive to be the most trusted brand for older people in the UK.
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The company with most openings is Experis as they are hiring for 73 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.