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Service Support Analyst
£45,000 - 48,000
Whiskin Street, London
£45,000 - 48,000
Requirements
Must:
- Strong analytical and problem-solving skills; detail-oriented and systematic
- Proactive self-starter, able to manage multiple tasks simultaneously
- Excellent communication skills (written and verbal)
- Experience in application (digital) support rather than desktop/helpdesk roles
- Experience triaging incidents and managing support workflows
- Hands-on experience with Jira and Confluence
- Service-focused Business Analyst experience (ITIL/Service frameworks)
- Ideally, exposure to AWS environments
- Ideally, public sector / government project experience
- Bonus: service management knowledge
Responsibilities
- Monitor support channels (email, Slack) and triage incoming issues
- Create and manage Jira tickets with appropriate detail and ownership
- Resolve issues directly or escalate to 2nd/3rd line support as needed
- Maintain playbooks and knowledge documentation in Confluence
- Generate regular and ad-hoc service performance reports
- Escalate issues to the Service Manager where required
- Provide general support to the Service Manager across live service operations
Description
We are looking for a Service Support Analyst for a service-focused BA role to join our live digital service team. Please note, this is not an IT helpdesk or desktop support position; it requires hands-on experience supporting applications in production, triaging incidents, and working closely with a Service Manager. - Start: ASAP (ideally within 1 week notice) - Location: Remote, with travel to London 1–2 times per month - Contract: 3 months initially, with rolling extensions possible - Day rate: £(Apply online only) p/d outside IR35 This role offers the potential for long-term extensions.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1522 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Leidos among others, are currently hiring for Support roles in the UK.
The company with most openings is Ocho as they are hiring for 61 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ocho as they are hiring for 61 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.