Service Design and Transition Lead

- I will lead and manage all Service Design, Introduction, and Transition activities across the programme. - I will define and assure the operational service model for the new platform, ensuring alignment with organisational and industry standards (ITIL v3/v4). - I will oversee the transition into service of all cloud and on-premise components, ensuring effective knowledge transfer and operational readiness. - I will collaborate with product, platform, and supplier teams to review and assure support requirements. - I will develop and maintain service support documentation, including policies, processes, and procedures. - I will ensure consistency and alignment between support models and existing service architecture. - I will support the production of capacity, capability, and resource models required for ongoing service operation. - I will review SLAs, support models, knowledge transfer, and reporting frameworks to ensure contract and performance alignment. - I will capture and manage service dependencies and ensure all transition activities are coordinated effectively. - I will provide clear management reporting, service metrics, and performance insights to programme leadership.