Senior User Researcher - Agentic AI

In this role, you will lead the planning, design, and execution of user research activities for AI/LLM-powered services. You will apply mixed-methods research (qualitative and quantitative) to capture user needs, behaviors, and expectations in complex, high-transaction environments. Furthermore, you will evaluate and provide recommendations for training data collection, categorization, and labeling from a user-centered perspective. Testing and assessing AI/LLM model outputs against user requirements, accessibility standards, and regulatory frameworks will be part of your responsibilities. You will collaborate with AI engineers, designers, and product teams to translate research findings into actionable design and development decisions. Prototyping and testing new human-AI interaction patterns while ensuring transparency, oversight, and trust will be crucial. You will also champion inclusive research practices, ensuring that accessibility, safeguarding, and privacy are prioritized. Leading stakeholder workshops, service assessments, and contributing to cross-government user research communities of practice will be a key aspect of your role.