Dynamics 365 Product Owner

- Act as the group owner for Dynamics 365 Sales and Customer Insights - Own the CRM product roadmap, backlog, and prioritisation in line with business strategy - Ensure the platform is configured, used, and evolved to deliver measurable business value - Serve as the internal authority on Dynamics capability, configuration options, and best practice - Drive user adoption and engagement across the organisation - Establish and promote best practice for CRM usage, data quality, and standards - Develop training, enablement, and guidance for users and super users - Build a network of CRM champions across business units to embed consistent ways of working - Work closely with business leaders, marketing teams, and client-facing functions to understand needs and pain points - Translate business requirements into clear and practical CRM solutions - Act as a trusted advisor, helping stakeholders understand what Dynamics can and cannot do - Support cultural change away from siloed tools and spreadsheet-driven processes - Work with Microsoft implementation partners during design, delivery, user acceptance testing, and release cycles - Support data migration and consolidation from legacy or acquired CRM systems - Collaborate with internal IT, data, and Power Platform teams to ensure alignment with wider group architecture and governance - Contribute to the planning and mobilisation of future CRM rollouts across additional business units - Own continuous improvement of the CRM platform, staying up to date with Dynamics releases and capability - Identify opportunities to enhance reporting, insights, and customer visibility - Contribute to early-stage thinking around future expansion of the Dynamics platform, including potential ERP or Finance and Operations initiatives, where appropriate