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Application Support Analyst
£28,000 - 28,000
Gas Street 39, Longford
£28,000 - 28,000
Requirements
Must:
- Clear and confident communication skills, both written and spoken
- A methodical, problem-solving mindset and a genuine interest in IT or software
- Good organisational skills, able to prioritise tasks and manage a busy support queue
- Familiarity with basic computer hardware, software installs, and networking setups
- Full UK driving licence
Responsibilities
- Act as the first point of contact for all application support queries via email, phone, and ticketing systems
- Log and triage tickets accurately, asking the right questions to assess priority and impact
- Resolve common issues by following knowledge base articles and documented procedures
- Escalate complex problems to senior support while keeping users updated throughout
- Help improve internal documentation and support resources
- Communicate clearly and empathetically with users, translating tech-speak into everyday language
Description
We are seeking an entry-level Application Support Analyst to join our team, providing first-line support for business-critical systems and helping to ensure smooth day-to-day operations across the organisation. If you're looking to take your first steps into IT support, this entry-level role is a great opportunity to build technical experience in a hands-on environment. You'll mostly be based at our Coventry office, with some flexibility for occasional home working. There may be some travel to local distribution centres or offices from time to time, so you will need a full UK driving licence. In return, we offer a starting salary of £26,000 - £28,000, depending on experience, a supportive environment to learn and grow your tech skills, flexible working options, and structured working hours between 7am-7pm, Monday to Friday, with the possibility of on-call in the future. Bonus points if you have any experience in IT support, service desk, or customer support settings, as well as basic knowledge of T-SQL, C#, or PowerShell, and exposure to application troubleshooting or support ticketing tools.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 452 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Extension Hub, Defaqto, Dementia UK, u-blox, Equator, DataAnnotation, ApplianSys among others, are currently hiring for Support roles in the UK.
The company with most openings is DataAnnotation as they are hiring for 52 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 52 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.