4627 IT & Software Developer jobs in the UK
Requirements
Must:
- Previous experience in a service desk, helpdesk, or customer support role (B2B environment desirable)
- Strong communication skills, both written and verbal
- Comfortable working with IT systems, CRM or ticketing tools
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment
- Strong problem-solving skills and attention to detail
- A team-oriented attitude with a willingness to learn and develop technical knowledge
Responsibilities
- Provide first-line service and technical support to B2B customers via phone, email, and ticketing systems
- Log, update, and manage support tickets accurately, ensuring all actions are documented
- Troubleshoot and resolve basic technical and service-related issues, escalating where required
- Liaise with internal technical teams to ensure timely resolution of customer issues
- Maintain a high standard of customer service and clear communication throughout the support process
- Meet agreed service level agreements (SLAs) and performance targets
- Contribute to knowledge bases and process improvements where appropriate
- Work collaboratively as part of a large support team to ensure consistent service delivery
Description
We are a growing business in Nottingham, accessible via public transport, seeking a Service Support Agent to join our large, collaborative support team. We offer a competitive salary of £24,500 per annum along with a permanent contract, working Monday to Friday from 8:30am to 5:00pm. Our focus is on providing high-quality B2B technical and service support, ensuring our business customers receive efficient and effective assistance.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 4627 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
SwapTix, Collect Solutions Ltd, Arctic Shores, Roke Manor Research Limited, Government Communications Headquarters (GCHQ), Metropolitan Police, NFU Mutual among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 106 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 106 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.