4563 IT & Software Developer jobs in the UK
1st Line IT Support Engineer
£36,000 - 66,000
SER (Staffing) Ltd
Lydford Road 2b, London
£36,000 - 66,000
Requirements
Must:
- Previous experience in an IT support or Service Desk role
- Strong troubleshooting skills across Windows OS and Microsoft Office
- Exposure to Active Directory, Group Policy, DNS, Microsoft 365, and SharePoint
- Basic understanding of networking concepts
- Experience building, configuring, and supporting Windows desktops/laptops
- Excellent communication and customer-facing skills
- A genuine interest in learning new technologies and progressing in IT
Responsibilities
- Act as the first point of contact for IT support requests via phone, email, and ticketing systems
- Troubleshoot and resolve 1st line technical issues within agreed SLAs
- Log, categorise, and maintain accurate ticket updates throughout the lifecycle
- Deliver excellent customer service to end users and clients
- Manage and prioritise your own support queue, escalating where required
- Liaise with third-party vendors and technology partners when necessary
- Assist with ticket triage and dispatch responsibilities when required
Description
We are a well-established Managed Service Provider (MSP) based in London, looking for a 1st Line Service Desk Analyst to join our growing Service Delivery team. This role offers a fantastic opportunity for someone early in their IT career who enjoys solving technical problems and developing their skills within a fast-paced environment. The position is hybrid, with 3 days onsite and 2 days remote work. We offer a salary of £28,000 depending on experience.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 4563 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Collect Solutions Ltd, Arctic Shores, SwapTix, Government Communications Headquarters (GCHQ), HM Land Registry, Companies House, FCDO Services among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 105 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 105 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.