2557 IT & Software Developer jobs in the UK

SER Limited jobs

IT Service Desk Analyst

£30,000 - 35,000
SER Limited
Salisbury Street, Salisbury
£30,000 - 35,000
Company Size icon
Company Size
50-200
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- I require candidates to have experience in an IT service desk or technical support role, ideally with 3–4+ years of experience. - A strong knowledge of Windows OS, Microsoft 365, Entra, Intune, Active Directory, and Teams is essential. - Excellent communication and problem-solving skills are a must. - I appreciate a calm, customer-focused approach and a willingness to learn. - Bonus points if you have experience with SolarWinds, BigHand, Partner, Oyez, IRIS/Sage, or TeamViewer.

Technologies

Active Directory
Microsoft 365
Sage
Office 365

Responsibilities

- As the IT Service Desk Analyst, you will be the first point of contact for all IT issues, providing first-line technical support to users across the business. - You will diagnose and resolve hardware, software, and networking issues, log and manage tickets through the service desk, and escalate more complex problems when needed, all while delivering exceptional customer service. - Additionally, you will contribute to training, documentation, and collaborate with 2nd line teams to keep our systems running smoothly.

Description


We are a well-established law firm in need of an IT Service Desk Analyst to join our growing internal IT team. This position offers a fantastic opportunity to work in a professional environment where technology plays a key role in supporting our legal operations. We are looking to fill this opportunity immediately, so please apply as soon as possible if you are interested.
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