2383 IT & Software Developer jobs in the UK

SER  Ltd jobs

IT Service Desk Analyst

£35,000 - 35,000
SER Ltd
St John's Street, Salisbury
£35,000 - 35,000
Company Size icon
Company Size
200-500
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
We are looking for an experienced IT Support professional with ideally 3–4 years in an IT service desk or technical support role. You should have strong knowledge of Windows OS, Microsoft 365, Entra, Intune, Active Directory, and Teams. Excellent communication and problem-solving skills are essential, along with a calm, customer-focused approach and a willingness to learn. Bonus experience with SolarWinds, BigHand, Partner, Oyez, IRIS/Sage, or TeamViewer is a plus.

Technologies

Active Directory
Microsoft 365
Sage
Office 365

Responsibilities

In this role, you will be the first point of contact for all IT issues, providing first-line technical support to users across our organization. Your tasks will include diagnosing and resolving hardware, software, and networking issues, logging and managing tickets through the service desk, and escalating more complex problems as needed—all while delivering exceptional customer service. Additionally, you will contribute to training, documentation, and collaborate with 2nd line teams to ensure smooth running systems.

Description


This is a fantastic opportunity to work in a professional environment where technology plays a key role in supporting legal operations. We are eager to fill this position immediately, so we encourage you to apply as soon as possible.
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