1033 IT & Software Developer jobs in the UK
Be among the first 5 applicants!
1st Line Technical Support
£26,000 - 26,000
SBK Computers Ltd
Holmewood Business Park, Holmewood
£26,000 - 26,000
Requirements
Must:
- 1-2 years of prior experience in a technical support role
- Experience with Active Directory Administration
- Proficiency in Office 365 and Azure support and management
- Knowledge of Windows 10 and 11 operating systems
- Familiarity with Microsoft Office 365 applications
- Basic understanding of virtualization (Hyper-V, VMware)
- Basic routing and switching knowledge
- Familiarity with backup vendor software such as Veeam and StorageCraft
- Basic knowledge of telephony systems
- Current MS-10X or MD-10X certifications are preferred, but not essential
- Excellent communication skills
- Proactive attitude and eagerness to learn
- Good overall knowledge of IT systems and support
- Professional and courteous demeanor
- Comfortable with various aspects of customer service (face-to-face, phone, and email)
Responsibilities
- Act as the first point of contact for our clients by answering the technical support line
- Provide remote and telephone support for client networks and applications
- Handle support ticket requests related to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software
- Update the help desk ticketing system promptly and accurately, logging all calls, notes, progress, and actions
- Prioritize tickets based on their impact to ensure efficient progress
- Work within contracted SLAs and liaise with third parties as needed, escalating issues within the helpdesk team when necessary
- Build PCs and prepare laptops for delivery including pre-delivery setup
- Repair PCs, laptops, and printers, and manage third-party arrangements for external repairs and documentation tracking
- Control stock of components and cables
- Perform pre-delivery preparation of servers and infrastructure equipment
- Update the asset register for new customer equipment before delivery
- Keep training and learning logs up to date
- Manage deliveries and receipt of stock
- Address software issues like installation and upgrades
Description
We are dedicated to enhancing our team with a passionate 1st Line Technical Support Engineer who is eager to learn and grow within our business. In this role, I will provide remote support for IT infrastructure, cloud hosting, and telecom networks for over 150 clients ranging from SMBs to SMEs. You will have the opportunity to work between our workshop and helpdesk, and full training and support will be provided to help you succeed. If you are enthusiastic about IT and ready to contribute new ideas to our team, this position could be an excellent fit for you. We offer a full-time, permanent position with working hours from Monday to Friday, 8 AM to 5 PM, including a 30-minute lunch break, 20 days of holiday entitlement plus bank holidays, and benefits such as free onsite parking with EV charging points, air-conditioned modern offices with a kitchen, and opportunities for training.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1033 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
u-blox, Optoms, BAE Systems, Bank of England, Avanade, Leightons Opticians & Hearing Care, Cencora among others, are currently hiring for Support roles in the UK.
The company with most openings is DataAnnotation as they are hiring for 47 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 47 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.