3217 IT & Software Developer jobs in the UK
Requirements
Must:
- Previous experience in a first line (or helpdesk) IT role — even if entry-level.
- Solid working knowledge of Windows desktops and Microsoft 365 applications.
- Strong troubleshooting mindset and ability to multitask in a busy environment.
- Excellent communication — patient, approachable, and skilled at explaining tech simply.
- Familiarity with ticketing systems (Jira Service Management ideal) and ITIL basics.
- Relevant qualifications (GCSEs/diploma/degree in IT-related field) advantageous.
- Desirable: Microsoft 365 certifications, ITIL Foundation, full UK driving licence.
Responsibilities
- Act as the initial point of contact — answer queries via phone, email, walk-ups, and Jira tickets promptly and professionally.
- Perform effective first-line troubleshooting and resolution for common issues: Microsoft 365 access/sync problems, Windows desktop faults, basic connectivity (DNS/DHCP/Wi-Fi/LAN basics), printer/peripheral setup, software installs.
- Handle full IMAC lifecycle for users — new starter setups, moves between desks/sites, hardware swaps, software requests.
- Log, update, prioritise, and close tickets accurately in Jira Service Management — keeping users informed throughout with clear, non-technical updates.
- Escalate unresolved or complex matters smoothly with detailed notes/handovers for senior colleagues.
- Promote IT best practices, security awareness, and simple self-help tips to empower users.
- Maintain excellent records for SLAs, audits, and team knowledge sharing.
Description
At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your businesss unique energy needs are met with precision. Launched in 2002, were experts in commercial utilities and we know what it takes to deliver high levels of customer service. With our Head Office in Fleetwood, Lancashire, and offices in Manchester, we are positioned to serve businesses across the UK with dedication and excellence. We offer a supportive, fast-paced environment where you can thrive and develop your skills.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3217 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Collect Solutions Ltd, Arctic Shores, SwapTix, Hamilton Jones Consulting, Wilson James, Bestway Group, HM Land Registry among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 111 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 111 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.