3093 IT & Software Developer jobs in the UK

Robert Walters jobs

Ticketing Operations Lead

£75,000 - 75,000
Robert Walters
M60 2TQ, Manchester
£75,000 - 75,000
Company Size icon
Company Size
1k-5k
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Lead
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Proven experience managing operations for high-availability customer-facing systems. - Deep knowledge of ticketing and payment technologies, including EMV/contactless, mobile ticketing, cloud infrastructure, and networking. - Proficiency with enterprise monitoring tools and incident management platforms. - Experience managing major incidents, on-call rotations, and post-incident reviews. - Strong stakeholder management, communication, and vendor liaison skills. - ITIL certification or equivalent experience in ITIL-aligned service management environments. - Attention to detail in handling payment disputes and compliance reporting.

Technologies

ITIL

Responsibilities

- Lead the operational management and optimisation of all customer-facing ticketing systems (digital apps, smartcards, EMV/contactless, ticket vending machines). - Coordinate incident response for major issues, collaborating with vendors, merchant acquirers, internal teams, and external partners. - Oversee second-line technical support to ensure quick identification and resolution of system issues. - Monitor system performance, availability, and user experience; provide performance dashboards and reports to senior leadership. - Manage change control for new releases or system upgrades, safeguarding live services. - Build and mentor a high-performing operations team across technical support and vendor management. - Maintain compliance with contracts, SLAs, and service obligations while ensuring accessibility and inclusion in ticketing services. - Lead business continuity planning to protect revenue and maintain seamless user experiences.

Description


We are seeking a Ticketing Operations Manager to lead the operations of all customer-facing ticketing and payment systems in our Manchester location. We offer a competitive salary of £70,000 - £78,000, flexible working opportunities, generous pension contributions, and ongoing professional development. Our workplace culture is supportive, collaborative, and inclusive, fostering transparency, mutual respect, and professional recognition.
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