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Robert Walters jobs

AVP Application Support Analyst

£43,500 - 73,500
Robert Walters
St Martin's Courtyard, Selhurst
£43,500 - 73,500
Company Size icon
Company Size
1k-5k
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
We are looking for candidates with a formal education in IT, Business Information Systems, or Finance. However, your ability to apply analytical thinking to evaluate complex technical issues is what matters most to us. You should be comfortable navigating vendor-supplied platforms like Alfa v6 and LEAF, as well as internally developed solutions powered by SQL. Familiarity with ITIL frameworks is essential, as it will help you follow best practices when handling incidents or changes. We value strong relationship-building skills, especially when liaising with third-party vendors during release cycles. A keen attention to detail is crucial, particularly during morning system checks and when documenting actions taken throughout the day. Most importantly, your commitment to delivering dependable support is vital to ensuring that our business users can rely on their technology every single day.

Technologies

Data Warehouse
ITIL

Responsibilities

As an Application Support Analyst, you will play a vital role in maintaining the reliability of key business applications used by our Lending division. Your day will begin with comprehensive system checks to guarantee that all platforms are ready for use by business teams. Throughout the day, you will respond promptly to incidents reported via ServiceNow, ensuring swift resolution while keeping stakeholders informed at every step. You will work collaboratively with colleagues across locations to foster a solution-oriented approach. Your role extends beyond troubleshooting; you will participate in change management processes, liaise with vendors for software updates or escalations, contribute to testing new enhancements, and maintain meticulous records of all activities. By adhering to ITIL-aligned procedures and leveraging tools like Jira for sprint planning, you will help drive operational excellence and support ongoing improvements across our Lease Finance technology landscape.

Description


Sumitomo Mitsui Finance Dublin Limited (SMFD) is a wholly owned subsidiary of SMBC, growing rapidly as a Centre of Excellence for the bank's universal banking business across EMEA. We provide a range of technology and operational support services aligned with SMBC's growth, innovation, and transformation strategies. This position offers a competitive salary based on experience and is based in Dublin. Our organization fosters a highly professional environment where your technical expertise and interpersonal skills will be valued, giving you the opportunity to make a tangible impact on daily operations. You will gain exposure to industry-leading platforms such as Alfa v6, LEAF, and bespoke data warehouse solutions, providing an excellent platform for career growth within financial services technology. Flexible working opportunities and ongoing training are also available to help you develop your skills further. We ensure relocation assistance is offered in the form of an additional month's salary for candidates willing to relocate for this opportunity. All third-party applications will be managed by Robert Walters.
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The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.

Which companies are hiring for IT Support Engineer jobs in the UK?

Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, HM Land Registry among others, are currently hiring for Support roles in the UK.

The company with most openings is Ascendion as they are hiring for 23 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.