IT Operations Leader

- Own day-to-day operational performance of infrastructure, SaaS, and core business systems - Define and manage service standards, KPIs, and support processes - Manage and hold third-party IT vendors accountable - Author, maintain, and enforce IT policies, standards, and procedures - Maintain audit readiness and documented IT controls - Align IT operations with compliance and risk requirements - Lead end-to-end delivery of IT initiatives (cloud migrations, infrastructure upgrades, system replacements, security tooling) - Ensure operational readiness: documentation, training, and support handover - Own system/data maps, data locations, access models, and system dependencies - Improve visibility and reduce information and operational risk - Oversee incident management, investigation, and remediation - Maintain DR/BCP documentation and testing schedules