IT Service Desk Analyst

We are looking for candidates who exhibit the behaviors necessary for outstanding IT service delivery. You should possess an industry-related NVQ Level 3 or equivalent IT certifications. A solid understanding and experience with M365, including its application suite and functionality, is essential, along with hands-on experience in the Office 365 admin center (Exchange, Teams, One Drive). A strong knowledge of Windows 7/10/11 desktop operating systems is required, as well as some fundamental understanding of network technologies such as LAN/WAN/Wi-Fi, IP addressing, DHCP, and DNS. Experience with end-user devices and peripheral equipment, including troubleshooting and configuration, is also important. We expect you to have experience supporting both mobile devices and tablets (iOS - Android), along with a good working knowledge of Active Directory, GPO, ADFS, and PowerShell. Furthermore, a good understanding of MFA, SSO, and Conditional Access, along with experience managing workloads in ticketing systems, is necessary. The AZ-900 Certification is essential, while Azure AD Administration, working knowledge of Intune (MDM), Windows Deployment (SCCM), and Office 365 Security and Compliance are desirable qualifications. Additionally, holding an ITIL v3 or 4 Foundation certification or any IT vendor technical qualifications (e.g., Microsoft or Cisco Certifications) would be advantageous.