4424 IT & Software Developer jobs in the UK
Service Desk IT Analyst
£47,000 - 87,000
Reed Talent Solutions
Queen Street 2-4, Norwich
£47,000 - 87,000
Requirements
Must:
- Passion for excellent customer service and supporting colleagues
- Ability to communicate clearly and professionally with users of all technical levels
- Strong troubleshooting skills and methodical problem-solving approach
- Ability to manage expectations and work effectively in a high-volume environment
- Confidence using Microsoft products and remote support tools
- Commitment to accuracy, data integrity and consistent ticket management
- Ability to prioritise, multitask and meet SLAs
- A proactive, positive and solutions-focused attitude
- ITIL Foundation Certification
- Experience of Microsoft products and basic troubleshooting
- Demonstrable customer service experience
- Excellent written and verbal communication skills
- Strong time-management skills and ability to handle multiple issues
- Ability to take ownership of tasks and work effectively under pressure
- Understanding of working in an SLA-driven environment
- Attention to detail and adherence to processes
- Ability to handle complaints professionally and improve the customer experience
- Experience in Infrastructure or Application Support (desirable)
Responsibilities
- Provide professional, customer-focused 1st-line IT support to employees across the organisation
- Act as the first point of contact for technical issues via phone, email and digital channels
- Take ownership of incidents and service requests, guiding users through effective solutions
- Log and manage all tickets within the Service Desk management system, ensuring accurate notes, categorisation and prioritisation
- Escalate more complex issues quickly and appropriately to meet SLA targets
- Deliver clear, meaningful instruction at a level users can understand
- Monitor service delivery channels and contribute to improving the user experience
- Maintain knowledgebase articles and support documentation
- Support the IT team in achieving quality, performance and customer service targets
- Promote best practice and adherence to IT policies, security standards and procedures
Description
At Clarion Housing Group, we are looking for a Service Desk IT Analyst to join our IT Service Desk — a friendly, customer-focused team that plays a key role in delivering first-class technical support to our staff across the organisation. This is a vital operational role where youll be the first point of contact for IT queries, providing technical assistance and ensuring every user receives excellent customer service. We offer a full-time position with a 3-month temporary assignment based at Broadland Business Park in Norwich, NR7 0WF. The role is compensated at £14.42 per hour.
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 4424 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
SwapTix, Collect Solutions Ltd, Arctic Shores, Government Communications Headquarters (GCHQ), NFU Mutual, Roke Manor Research Limited, Metropolitan Police among others, are currently hiring for Business roles in the UK.
The company with most openings is Experis as they are hiring for 98 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Experis as they are hiring for 98 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.