3340 IT & Software Developer jobs in the UK
Requirements
Must:
- Knowledge of Windows OS and core networking (TCP/IP, DNS, DHCP)
- Understanding of VPN principles, Wi-Fi troubleshooting, and connectivity basics
- Experience supporting enterprise applications, authentication, and access issues
- Familiarity with ticketing tools such as ServiceNow, Jira, or Freshservice
- Excellent communication skills—able to translate technical concepts for non-technical users
- Strong analytical skills with a structured approach to problem solving
- Customer-focused attitude, with patience and professionalism
- Ability to remain calm and effective during outages or high-volume periods
- Exposure to Active Directory or Azure AD (desirable)
- Basic understanding of ITIL processes (desirable)
- Experience with remote support tools (desirable)
- Awareness of cybersecurity fundamentals (MFA, phishing prevention, endpoint protection) (desirable)
- Proactive, curious, and eager to learn (key attribute)
- Calm under pressure (key attribute)
- Detail-driven with strong documentation habits (key attribute)
- Collaborative, but able to work independently when required (key attribute)
Responsibilities
- Provide first-line support via phone, email, and ticketing systems
- Deliver clear communication, regular updates, and a great user experience
- Troubleshoot login issues, performance failures, and configuration queries
- Support core business applications, including SaaS and on-prem systems
- Diagnose Wi-Fi, VPN, and LAN connectivity issues
- Determine local vs. broader network faults and escalate when needed
- Log, categorise, prioritise, and track all incidents and service requests
- Follow structured troubleshooting steps using scripts and knowledge bases
- Monitor system alerts, dashboards, and network tools to spot early issues
- Handle user account creation, password resets, permission changes, and access requests
- Maintain internal knowledge bases, FAQs, and troubleshooting guides
- Escalate to 2nd/3rd line teams with clear and accurate technical notes
Description
We are a dynamic company located in Central London, seeking a proactive, customer-focused IT support professional to join our growing team as a 1st Line Support Analyst. We offer a competitive salary between £30,000–£35,000 per annum. Youll have the opportunity to gain hands-on experience in a fast-paced environment while providing supportive IT solutions to our users. This role requires working in-office five days a week and includes a structured shift pattern to ensure comprehensive coverage.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3340 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Arctic Shores, SwapTix, HM Land Registry, Metropolitan Police, Southern Housing, Companies House, Robert Walters Outsourcing among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 108 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 108 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.