End User Support Engineer

- Lead technical specialist role in the development of end user compute services - Lead teams of technical staff focused upon project-led service development activity - Proactively monitor, maintain, test, and enhance the resilience of the company managed desktop and mobile device management services - Lead on the design, testing and transition into operational use of all new and enhanced services - Manage and coordinate defined evaluation and investigation activity aimed at supporting and developing the integration and adoption of corporate approved and centrally managed technology platforms and associated configurations - Initiate and execute centralized service management responsibilities and service performance monitoring - Maintain, manage and develop the company endpoint management platforms, endpoint security, and Virtual Desktop Infrastructure - Research, develop, promote, and support endpoint management and deployment technologies - Continuously seek to automate processes including application deployments and management using major scripting languages - Provide a technical consultancy and support service to ICT support staff - Manage and develop the secure configuration and deployment of tailored policies responsible for ensuring effective deployment of endpoint protection capabilities - Represent as a technical liaison with maintenance and service providers to resolve operational problems - Function as the primary technical resource and trusted advisory