Technical Services Analyst

As a Technical Services Analyst, I seek candidates who possess strong technical proficiency with database systems such as SQL Server, MySQL, PostgreSQL, or Oracle. An understanding of client and server environments, including backup and restore processes, database cloning, and data integrity verification is crucial. I value knowledge of server infrastructure and virtualization technologies like VMware or Hyper-V, as well as cloud platforms such as AWS or Azure. Candidates should be confident in using remote access tools, including Windows RDP, and must be able to review and interpret Microsoft Windows Server environments, with an understanding of performance considerations. Exposure to Azure would be beneficial. A methodical approach to planning migrations or upgrades, alongside strong documentation habits—including runbooks, checklists, and configuration notes—are essential. The ideal candidate will maintain structured processes that support clear communication with customers and help meet SLAs, with the ability to identify risks early and propose effective mitigation strategies. Strong troubleshooting and problem-solving skills, including data validation, testing, and post-migration verification, are required. A calm, professional approach during incidents or technical challenges, as well as strong communication skills, are important for building confidence with our customers.