Head of Engineering

- Lead and develop engineering managers and technical leads, embedding a culture of quality, innovation and customer focus - Shape talent strategy, build high performing teams and create clear progression frameworks across engineering - Oversee outsourced QA partnership, define quality metrics, integrate QA within agile workflows and drive continuous improvement in automation and quality engineering - Lead the evolution of cloud operations into a product aligned SRE function, embedding Infrastructure as Code, reliability principles and operational excellence - Partner closely with product, CTO and wider business teams to ensure delivery aligns with strategic priorities - Collaborate with sales, customer experience, professional services and implementation teams to support customer transitions - Embed security by design in collaboration with information security and compliance teams - Provide architectural direction for SaaS migration, cloud native evolution, microservices, API design and AI engineering methodologies - Guide the introduction of AI capabilities across the product suite and ensure responsible AI practices, governance and sector aligned compliance - Drive platform modernisation, customer migration tooling, integration frameworks and data integrity for large scale transitions - Maintain engineering standards covering code quality, documentation, testing, CI/CD, observability and security - Establish metrics driven engineering practices and lead initiatives to reduce lead time, improve deployment frequency and optimise reliability - Ensure compliance with ISO27001, GDPR, PCI DSS and sector specific requirements