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Trainee IT Support Engineer
30,000 - 30,000 GBP
Red Mosquito Ltd
Lonmay Drive, Glasgow
30,000 - 30,000 GBP
Requirements
Must:
- Good understanding of IT technologies with the ability to learn software configurations.
- Ability to learn to troubleshoot, diagnose, and remedy hardware and software problems.
- Flexibility and willingness to work out of hours as required.
- The ability to be a strong team player looking to thrive in a fast-paced environment.
- Strong communication skills with customers and team members.
- First-class telephone manner and excellent written and spoken English.
Responsibilities
As our Trainee IT Technician, you will be responsible for:
- Daily maintenance and monitoring of key systems.
- Imaging and preconfiguring desktops and laptops.
- Completing internal auditing, processing new equipment, and repairs.
- Actively supporting our service desk team by providing technical support across a broad range of customers and ICT technologies.
- Maintaining a consistent high degree of customer service for all IT support incidents and projects.
- Accurately updating and maintaining our ticketing system, documentation, and Service Level Agreements.
Description
We are Red Mosquito Ltd, an IT support specialist and managed service provider based at our Operations Centre in Glasgow. We are passionate about technology and dedicated to delivering top-quality IT services. Our experienced engineers operate throughout the UK to ensure that our customers' IT systems run efficiently and seamlessly. Our Service Desk team provides technical support and consultancy to a wide range of SMEs, assisting with infrastructure, hardware, and software issues, both remotely and on-site.
We offer great opportunities for training and development leading to career progression, giving you the chance to gain experience across a varied and challenging IT estate. As a Trainee Engineer, you will report directly to the Service Delivery Manager. If you feel you have the skills and experience to be successful in this role, then we encourage you to apply today. No agencies, please.
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Which companies are hiring for Support Engineer jobs in the UK?
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The company with most openings is DataAnnotation as they are hiring for 52 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 52 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.