2908 IT & Software Developer jobs in the UK
1st Line IT Support Engineer - Hybrid
£25,000 - 28,000
Castle Hill, Ecclesall
£25,000 - 28,000
Requirements
Must:
- Experience in a customer-facing IT office environment or software support role
- Proven ability to proactively address customer concerns and exceed expectations
- Passion for real-time problem solving and troubleshooting complex problems
- Strong written and verbal communication skills
- Ability to communicate effectively with technical and non-technical users
- Analytical thinking and attention to detail
- Experience working to deadlines and prioritizing competing workloads
- Proficient in the use of Microsoft Applications, Services, and Android
- Ability to work independently and as part of a team
- Demonstrable planning and organizational skills
- Willingness to conduct ad-hoc or exploratory testing
- Self-motivated and able to learn/resolve new software and business processes promptly
- Can-do attitude with a desire to learn new skills and technologies unique to the Vending industry
Desirable skills:
- Multilingual
- Technical exposure to Microsoft SQL Server
- Experience with AWS platforms
- Experience working within the Vending or Beverage Industry
- Educated to A-Level standard or equivalent, in English, Maths, or IT
Responsibilities
- Effectively respond to first-line support queries from customers using our software via phone and email
- Provide accurate, efficient, and customer-focused responses
- Escalate issues to 2nd line support as necessary
- Deliver excellent verbal and written communication while assisting clients in finding resolutions
- Respond to and assist with more advanced software support inquiries, monitoring progress to ensure resolution
- Assist with software testing as required prior to new software version releases
- Aid our Software Migration Team in implementing software for new customers
- Provide software support across various platforms, including Windows Desktop, SQL Server, Android Mobile Application, and Microsoft RDP/RD Web
- Assist the Support Manager in escalating complicated issues to the development team and keeping customers informed of progress
- Help manage client support through Zoho Desk and our CRM system
Description
We are SB Software, the makers of the fastest-growing vending management software in the British Isles. Our software helps clients monitor and manage their estates of vending and coffee machines, as well as micro markets, through our extensive and powerful vending management systems. We have an exciting opportunity for a SaaS / IT Support Engineer to join our multi-award-winning team based in Sheffield (S8), with the flexibility of a hybrid work model. As a 1st Line IT Support Engineer, you will play a vital role in supporting, engaging, and managing clients' use of our vending management system to enhance their profitability and efficiency. We are proud of our culture that embraces innovation and change, and we take pride in our pedigree as an award-winning provider of software solutions in the vending and coffee management industry. We offer a competitive salary and benefits package, along with opportunities for professional growth and development within a supportive and collaborative team environment. If you think you would be a good fit, we encourage you to apply and start your journey with us.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2908 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Probado Ltd, Origin, Direct Online Services, Kura, Commsworld, Red Kite Learning Trust, One Big Circle among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.