2722 IT & Software Developer jobs in the UK
1st Line Application Support Engineer
£25,000 - 28,000
Egham Hill, Orchard Square
£25,000 - 28,000
Requirements
Must:
- Experience in a customer-facing IT office environment or software support role
- Proven ability to proactively address customer concerns and exceed expectations
- Passion for real-time problem solving and troubleshooting complex problems
- Strong written and verbal communication skills
- Ability to communicate effectively with both technical and non-technical users
- Analytical thinking and attention to detail
- Experience in working to deadlines and prioritizing competing workloads
- Proficient in Microsoft Applications, Services, and Android
- Ability to work independently and as part of a team
- Demonstrable planning and organizational skills
- Willingness to conduct ad-hoc or exploratory testing
- Self-motivated and able to learn new software and business processes promptly
- Can-do attitude with a desire to learn new skills and technologies unique to the vending industry
Desirable skills:
- Multilingual
- Technical exposure to Microsoft SQL Server
- Experience with AWS platforms
- Experience in the Vending or Beverage Industry
- Educated to A-Level standard or equivalent (English, Maths, or IT)
Responsibilities
- Respond to first-line support queries from customers using the company’s software via phone call and email
- Provide accurate, efficient, and customer-focused responses to inquiries
- Escalate issues to 2nd line support when necessary
- Deliver excellent verbal and written communication while helping to find resolutions
- Assist with more advanced software support inquiries and monitor progress for resolution
- Participate in software testing prior to the release of new software versions
- Assist the Software Migration Team in implementing software for new customers
- Provide support across a range of platforms including Windows Desktop, SQL Server, Android Mobile Application, and Microsoft RDP/RD Web
- Support the Support Manager in escalating complicated issues to the development team and keep customers informed
- Manage support for clients through Zoho Desk and CRM alongside the Support Manager
Description
We are SB Software, the makers of the fastest-growing vending management software in the British Isles. Our company prides itself on innovation and excellence in supporting clients with their vending and coffee management systems. We offer a competitive salary package, a supportive and collaborative work environment, and opportunities for professional growth and development. Our team culture fosters learning and embraces change, making it a fantastic place to enhance your skills while contributing to the success of our clients. This is a full-time, permanent position based in Sheffield (S8) with the option of a hybrid working arrangement.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2722 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, Bluefruit Software Limited, Pense Ltd, FCDO Services, Access4, Lloyds Banking Group, COMPANIES HOUSE among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 100 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 100 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.