2882 IT & Software Developer jobs in the UK
1st Line IT Support Engineer - Hybrid
£28,000 - 28,000
Recruitment Revolution
Forest Green Road, Sheffield
£28,000 - 28,000
Requirements
Must:
- Experience of working in a customer-facing IT office environment or software support role
- Proven ability to proactively address customer concerns and exceed expectations
- Passion for real-time problem solving and troubleshooting complex problems
- Strong written and verbal communication skills
- Ability to communicate effectively with both technical and non-technical users
- Analytical thinking and attention to detail
- Experience in working to deadlines and prioritizing competing workloads
- Proficient in the use of Microsoft Applications, Services, and Android
- Ability to work independently and as part of a team
- Demonstrable planning and organizational skills
- Willingness to conduct ad-hoc or exploratory testing
- Self-motivated and able to learn/resolve new software and business processes promptly
- Can-do attitude with a desire to learn new skills and technologies unique to the Vending industry
Desirable skills:
- Multilingual
- Technical exposure of Microsoft SQL Server
- Experience of AWS platforms
- Experience of working within the Vending or Beverage Industry
- Educated to A-Level standard or equivalent in English, Maths or IT
Responsibilities
- Effectively responding to first-line support queries from customers using our software via phone call and email
- Providing an accurate, efficient, and customer-focused response
- Escalating issues to 2nd line support when necessary
- Delivering excellent verbal and written communication while helping to find a resolution
- Responding to and assisting with more advanced software support inquiries and continuously monitoring progress to ensure resolution is achieved
- Assisting with software testing as required prior to the release of new software versions
- Assisting the Software Migration Team in the implementation of the software for new customers
- Providing software support across a range of platforms including Windows Desktop, SQL Server, Android Mobile Application, and Microsoft RDP/RD Web
- Assisting the Support Manager in escalating complicated issues to the development team while keeping customers informed of progress
- Assisting the Support Manager in managing support for clients through Zoho Desk and CRM
Description
We are the makers of the fastest-growing vending management software in the British Isles, helping our clients monitor and manage their estates of vending and coffee machines, as well as micro markets, through our extensive and powerful vending management systems. We have an exciting opportunity for a SaaS / IT Support Engineer to join our multi-award-winning team. As an award-winning SaaS company and leading provider of vending and coffee management software, we pride ourselves on our innovation and support. Our software was created to make things Simply Better. Now, over a decade later, we continue to grow through the success of our clients. A typical week for our SaaS / IT Support Engineer includes providing exceptional support and assistance to our clients, ensuring that they have the tools they need to be profitable and efficient. We offer a competitive salary and benefits package, plus opportunities for professional growth in a supportive and collaborative team environment. If you think you’d be a great fit, we invite you to apply!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2882 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Probado Ltd, Origin, Direct Online Services, Kura, Commsworld, Red Kite Learning Trust, One Big Circle among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.