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IT Support Technician

£27,000 - 30,000
Recruitment Helpline
Market Square 14, Bromyard
£27,000 - 30,000
Company Size icon
Company Size
<50
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Strong knowledge of Apple computers and macOS. - Basic understanding of open-source software and its applications. - Genuine interest and love of technology. - Desire to help non-technical users make the most of technology. - Familiarity with network infrastructure, including cable management and switch configuration. - Excellent problem-solving skills and attention to detail. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Willingness to learn and adapt to new technologies. - Knowledge of or experience working with FileMaker (desirable). - Experience in working with Sage line 50 (desirable). - Basic knowledge of HTML, CSS, PHP, and/or Python (desirable). - Experience with Linux or other Unix-based operating systems (desirable). - Familiarity with IT service management tools and practices (desirable). - Some experience working with Windows 11 (desirable).

Responsibilities

- Assist in the procurement and setup of new IT equipment. - Plan, design, and build onsite IT systems. - Participate in a range of varied IT projects across our facility. - Contribute to the development and implementation of IT policies and procedures. - Assist in maintenance of our onsite VOIP and camera system. - Provide first-level support for a range of Apple and Windows computers. - Troubleshoot and resolve hardware and software issues. - Assist users with software installation, configuration, and updates. - Maintain documentation of support activities and resolutions. - Assist in the installation and maintenance of network cables and switches. - Monitor network performance and troubleshoot connectivity issues. - Ensure network security protocols are followed. - Participate in network upgrades and expansions as needed. - Assist in installation of software updates or new software packages. - Assist artwork and design teams with management of Adobe Creative Cloud. - Assist other staff with Office and mail-related issues. - Install, configure, and maintain open-source software solutions. - Collaborate with other staff to identify and implement open-source software. - Stay updated with the latest developments in open-source software and technologies. - Aid users using in-house software built on FileMaker. - Help in debugging and fixing various FileMaker scripts. - Assist in the code base maintenance of internal web applications using HTML, CSS, PHP. - Assist in maintenance of internal Python scripts. - Help with installing and configuring new technologies to allow departments to grow. - Maintain paperwork as necessary for the operation of the IT department. - Carry out any other duties that may reasonably be required by the company.

Description


We are a leading and innovative British trade manufacturer based in Bromyard, Herefordshire, specializing in corporate and promotional merchandise and beautiful gifts. Our team of 60 has won multiple industry awards for our products and services. We prioritize sustainability and are committed to quality, holding ISO9001 and ISO14001 certifications. Our inclusive culture encourages diverse viewpoints and celebrates creativity and hard work. We offer full-time roles with competitive salaries and the opportunity to contribute to meaningful projects.
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You can find IT Support Engineer salaries in the UK here.

How many IT Support Engineer jobs are in the UK?

Currently, there are 2600 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.

Is the UK a good place for IT Support Engineers?

The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.

Which companies are hiring for IT Support Engineer jobs in the UK?

The Scouts Association, Bluefruit Software Limited, SwapTix, Arctic Shores, Wykes Engineering Co. (Rushden) Limited, Roke Manor Research Limited, MOD - Defence Digital among others, are currently hiring for Support roles in the UK.

The company with most openings is Hays Technology as they are hiring for 82 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.