Technical Support Engineer

I am looking for a candidate who possesses the following essential requirements: - Experience in efficiently troubleshooting IT issues, including desktop, application, telecoms, printing, networking, and site communications, either in person, over the phone, or remotely. - Proficiency in troubleshooting and managing the resolution of issues with the assistance of third-party vendors. - Ability to take ownership of, prioritize, and keep users informed of ticket progress. - Excellent understanding of Cyber Security principles. - Capability to perform maintenance and configuration tasks on switches, firewalls, and wireless equipment. - Knowledge of TCP/IP fundamentals and network management. - Understanding of networking components (i.e., VPN, LAN, WAN, VLAN, DNS, and DHCP). - A comprehensive understanding of Microsoft Operating Systems. - Experience with industry-standard firewalls (preferably SonicWALL) or equivalent. - Excellent interpersonal skills with the ability to communicate effectively at all levels. - Conversant with Microsoft 365 products. - Customer-focused with outstanding empathy. - A full UK driving license and ability to commute to our head office (HU7 0AE). Desirable Requirements: - Previous experience supporting and maintaining the latest Windows Server and Windows Desktop environments. - Experience in administering Active Directory and GPO. - Experience delivering client-facing IT projects through to completion. - Microsoft Hyper-V Management experience. - Exposure to VOIP systems and principles. - Familiarity with Web Hosting and DNS. - Knowledge of Microsoft Azure. - Exposure to Apple and Linux Operating Systems. - Experience with Remote Desktop Services. - Ideally, Microsoft 365 Certified (preferably Microsoft 365 Certified: Administrator Expert).