2897 IT & Software Developer jobs in the UK
Service Desk Team Leader
£28,000 - 34,000
Reality Solutions Ltd
Hamburg Road 4, Kingston upon Hull
£28,000 - 34,000
Requirements
Must:
- Previous experience in a Service Desk or Support role
- Strong leadership or mentoring experience
- Excellent communication and problem-solving skills
- Ability to remain calm under pressure and handle escalations professionally
- Understanding of software support environments, ticketing systems, and service workflows
- A passion for developing people and improving the customer experience
Responsibilities
- Lead and mentor the Service Desk team to deliver a high quality support service
- Oversee ticket allocation, prioritization, and SLA adherence
- Act as an escalation point for complex technical issues
- Support onboarding, training, and development of team members
- Monitor team performance, workload, and customer satisfaction
- Identify opportunities to improve processes, documentation, and efficiency
- Contribute to continuous service improvement initiatives
- Work collaboratively with the development, projects, and account management teams to maintain smooth service operations
Description
We are Reality Solutions, a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We pride ourselves on being a forward-thinking software and technology provider, supporting a diverse customer base with high-quality solutions and exceptional service. Our Service Desk plays a crucial role in ensuring our customers receive timely, accurate, and friendly technical support every day. We offer 22 days of annual leave plus a continuous service reward, an enhanced pension scheme, access to mental wellbeing tools and support, and a collaborative working culture.
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You can find IT Manager salaries in the UK here.
How many IT Manager jobs are in the UK?
Currently, there are 2897 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the UK?
The Scouts Association, Bluefruit Software Limited, SwapTix, Arctic Shores, NFU Mutual, Wykes Engineering Co. (Rushden) Limited, MOD - Defence Digital among others, are currently hiring for Manager roles in the UK.
The company with most openings is Experis as they are hiring for 92 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.
The company with most openings is Experis as they are hiring for 92 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.