2998 IT & Software Developer jobs in the UK
1st Line Support Engineer
£30,000 - 33,000
Real Recruitment
Temple Gate, Farringdon + Remote (UK)
£30,000 - 33,000
Requirements
Must:
- Enthusiastic problem solver with a strong passion for IT
- Broad range of technical skills in Microsoft technologies (O365, Windows, Active Directory, Azure AD, Microsoft Apps)
- Basic networking concepts knowledge
- Familiarity with remote support tools and ticketing systems
- Strong communication skills and background in customer service
- Previous experience in a 1st line support or similar IT support role within an MSP environment
- Proactive and enthusiastic attitude towards IT support
- Ability to work both independently and as part of a team
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft certifications) are a plus
- Available to work from the office or clients site, 5 days a week
Responsibilities
- Diagnose and resolve basic technical issues related to hardware, software, networks, and user accounts
- Escalate more complex technical issues to 2nd and 3rd line support teams when necessary
- Provide clear and effective communication to users, ensuring they are informed about issue resolution
- Log and manage tickets within the service management system, ensuring all information is accurately recorded
- Monitor systems, perform repairs, upgrades, installations, and other routine tasks
- Assist with setting up and configuring new devices, user accounts, and software applications
- Be the first point of contact for customers both in person and remotely, logging and resolving calls using the set procedures
- Follow ITIL best practices and contribute to continuous improvement initiatives
Description
We are a leading provider of IT, Cloud, and Unified communications solutions, committed to delivering top-tier IT support to a diverse range of businesses. Located in the heart of London, we offer a vibrant and dynamic work environment. We are seeking a highly motivated 1st Line IT Support Engineer to join our dynamic service desk team, offering excellent career development opportunities and exposure to the latest technologies. The position comes with a competitive salary of £30,000 - £33,000 DOE, along with a range of benefits including company events, retail discounts, cycle scheme, and pension scheme.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2998 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Yellowbrick Data, Circuit Mind, The Scouts Association, Bluefruit Software Limited, Arctic Shores, SwapTix, UKTL among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 81 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 81 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.