2144 IT & Software Developer jobs in the UK

Ranson Barnes Recruitment Limited jobs

Technical Support Team Member

£27,000 - 27,000
Ranson Barnes Recruitment Limited
New Street, Altrincham + Remote (UK)
£27,000 - 27,000
Company Size icon
Company Size
<50
Company Type icon
Company Type
Startup
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
Dutch
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Fluency in French or Dutch (spoken and written) is essential - Good understanding of remote support desk environments - Knowledge of PC hardware configuration and troubleshooting - Experience managing Windows operating systems (XP through Windows 7 or higher) - Strong attention to detail with a quality-focused mindset - Friendly, professional manner with excellent written and verbal communication skills - Genuine interest and passion for digital technology

Technologies

XP

Responsibilities

- Provide direct technical support to clients via phone and ticketing system - Troubleshoot hardware and software issues remotely - Resolve incidents and service requests within agreed SLAs - Accurately log, track, and update support tickets - Identify recurring issues and assist with root cause analysis - Communicate clearly and professionally with clients in French or Dutch, as well as English - Follow documented processes and contribute to service improvements

Description


We are a fast-growing, award-winning technology services company working with well-known retail and commercial brands. We are expanding our Technical Support team due to continued business growth and are looking for a motivated, customer-focused individual to join us. Full training will be provided on internal systems, hardware, configurations, and processes. Benefits include a bonus scheme, company pension, casual dress, company events, on-site parking, and work from home options after 8 weeks.
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