Service Transition Lead

- 3 to 5 years of experience in a similar IT Service Transition Change role managing change for business-critical services. - In-depth experience in IT with broad knowledge of Change Management, underlying technologies, and direct support of business services. - Experience in Service Design aspects, including Non-Functional Requirements (NFRs), Support Models, and Operational Acceptance Testing (OAT) requirements. - Proficient in document reviews, applying a service-focused review of technical documents. - Experience working in an outsourced environment, particularly with Service Integration and Management (SIAM), as well as with Cloud service providers (e.g., IaaS, PaaS, SaaS). - Proven track record operating ITIL Service Management processes, especially Incident, Problem, Change, and Configuration Management. - Excellent communication skills at all levels, with the ability to translate IT change issues into business-related language.