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Application Support Analyst
£75,000 - 75,000
Randstad Digital
New Bridge Street West, Newcastle Upon Tyne
£75,000 - 75,000
Requirements
Must:
- Prior experience in global application support (financial services preferred, but not essential).
- A 2.1 degree in Computer Science or a related field from a top-tier university.
- Excellent communication skills for engaging with business stakeholders, end-users, and technologists.
- ITIL certification (or equivalent ITIL framework experience).
- Technical expertise in:
- Databases & design: SQL Server
- Monitoring tools: Grafana, Prometheus, Victoria Metrics
- Scheduling tools: Control-M
- Operating systems: Windows, Linux
- Containerisation & cloud: Kubernetes, Azure
- Collaboration tools: JIRA, Git, Bitbucket
Responsibilities
- Investigate and resolve application and infrastructure incidents, including configuration and code analysis.
- Identify recurring issues, determine root causes with development and quantitative teams, and track resolutions.
- Lead daily incident review calls and manage communication between business and technical stakeholders.
- Enhance system reliability, efficiency, and resilience; manage business continuity processes.
- Implement changes/releases, enforce change management, and conduct post-change reviews with development and testing teams.
Description
We are a leading provider of technology solutions within the financial services sector and we are seeking an Application Support Analyst to join our Newcastle upon Tyne office in a permanent position. This role involves investigating and resolving business-critical application and infrastructure issues, improving operational efficiency, and ensuring system reliability. You will collaborate closely with development teams, quantitative analysts, and business stakeholders to drive incident resolution and enhance system resilience. This is a fantastic opportunity to work on impactful projects within a dynamic firm. If you have the required experience, we encourage you to apply. Please note that we can only respond to applicants whose skills and qualifications are suitable for this position. We are committed to equality and diversity in our recruitment processes.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2671 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, Leidos, BAE Systems among others, are currently hiring for Support roles in the UK.
The company with most openings is SR2 as they are hiring for 56 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is SR2 as they are hiring for 56 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.