2367 IT & Software Developer jobs in the UK

RNLI jobs

Lead Data Support Analyst

£41,242 - 48,520
RNLI
Falkland Square, Poole
£41,242 - 48,520
Company Size icon
Company Size
1k-5k
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Lead
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
### As a practical service leader, you enjoy solving operational data challenges and continuously improving processes. You should bring: - Experience leading data or IT service desks, ideally with ITIL or similar frameworks - A strong understanding of incident, problem, and change management in complex environments - Practical knowledge of data platforms such as Power BI, Databricks, Azure Service Bus, SnapLogic, and API gateways - The ability to write clear documentation and communicate calmly under pressure - Familiarity with scripting or automation tools (desirable) ###

Technologies

Databricks
ITIL

Responsibilities

In the role of Lead Data Support Analyst, you will: - Lead the L1/L2 Data Service Desk to meet or exceed agreed SLAs, ensuring disciplined incident, request, and problem management - Own and improve monitoring, alerting, and recovery procedures for Databricks jobs, Azure Service Bus queues/topics, SnapLogic pipelines, Gravitee gateways, and Power BI - Partner with Engineering, Integration, BI, Governance, Information Security, IT Service Management, and vendors to remove root causes and prevent recurrences - Drive automation of common tasks and improvements to observability tooling ###

Description


We are dedicated to saving lives at sea, backed by a talented team committed to making this mission possible. Our goal is to build a dependable, modern data service that our users can trust for quick and safe decision-making. This position is primarily on-site at our Support Centre in Poole, with a hybrid working model of a minimum of three days per week in the office. The role requires flexibility due to the 24/7 nature of our lifesaving services. We offer a competitive pension scheme, flexible working options, 26 days of annual leave plus bank holidays, life assurance, and an excellent health and dental cash plan. Our commitment to safeguarding includes ensuring that preventing harm and abuse remains a priority. We expect all employees and volunteers to uphold this commitment, with thorough assessments during the recruitment process. At RNLI, diversity is vital for our operations. We welcome applications from everyone who shares our core values of trustworthiness, courage, selflessness, and dependability, and our vision of saving every one.
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