2649 IT & Software Developer jobs in the UK
Second Line Support Engineer RMX Cloud
£28,000 - 28,000
RMX Cloud Ltd
Ordnance Mews, Brompton
£28,000 - 28,000
Requirements
Must:
- Experience in a 1st Line or early 2nd Line IT support role (MSP experience desirable).
- Good working knowledge of: Windows desktop environments, Microsoft 365, basic networking principles.
- Familiarity with ticketing systems in an IT support environment.
- Strong problem-solving skills and willingness to learn.
- Calm approach under pressure.
- Clear communication skills.
- Desire to develop technically and progress within an MSP environment.
Responsibilities
- Support escalated 2nd Line tickets and assist in resolving more complex technical issues.
- Troubleshoot and support: Windows desktop environments, Microsoft 365 & Exchange, networking fundamentals (LAN, VPNs, firewall configuration), hardware diagnostics and troubleshooting.
- Assist with server maintenance, system upgrades, and infrastructure improvements.
- Work closely with 1st Line engineers to reduce repeat issues and improve documentation.
- Use IT service management tools (N-Sight, Take Control, TeamViewer, MSP Manager) to log and manage tickets accurately.
- Document solutions clearly and contribute to internal knowledge base improvements.
- Communicate professionally with clients while developing confidence in client-facing situations.
- Gradually take increased ownership of tickets as capability develops.
Description
At RMX Cloud, we are seeking a motivated and technically capable 2nd Line Support Engineer to join our growing MSP team. This role is ideal for individuals looking to advance from 1st Line support and tackle more complex technical challenges while expanding their infrastructure knowledge. We offer a structured environment for personal and professional growth, with salary reviews based on demonstrated capability, ownership of escalations, certification progress, and contributions to team development. We actively encourage certification and ongoing professional growth, making this a rewarding opportunity for those ready to progress.
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How many IT Support Engineer jobs are in the UK?
Currently, there are 2649 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Circuit Mind, UKTL, Shiptheory, PRS Resourcing, Government Communications Headquarters (GCHQ), Deep Sea Electronics Ltd, Rockfield Software Ltd among others, are currently hiring for Support roles in the UK.
The company with most openings is Adecco as they are hiring for 54 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Adecco as they are hiring for 54 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.