2983 IT & Software Developer jobs in the UK
Technical Business Analyst
£48,000 - 54,000
Queen Square Recruitment Ltd
Queen Square 17-21, Slough
£48,000 - 54,000
Requirements
Must:
- 6+ years experience as a Business Analyst within customer service or contact centre environments
- Strong working knowledge of Salesforce CRM including configuration, reporting, and dashboard creation
- Excellent analytical, problem-solving, communication, and stakeholder management skills
- Proven background as a Senior or Technical Business Analyst in customer operations environments
- Hands-on experience as an individual contributor driving analysis and decision-making
- Strong understanding of Agile methodologies
- Exposure to large-scale customer service organisations
- Experience in the energy sector is beneficial but not essential
Responsibilities
- Conducting detailed customer journey analysis and process re-engineering.
- Supporting digital and AI-enabled customer service solutions, including automation, assisted service, and self-service.
- Working with CRM and contact centre platforms, ideally Salesforce and Amazon Connect (or equivalents).
- Collaborating in Agile delivery teams, supporting sprints, releases, and backlog refinement.
- Leveraging tools such as conversational analytics, speech-to-text, or intelligent routing.
- Delivering initiatives focused on failure demand reduction, contact deflection, and channel shift.
- Operating within large-scale or regulated industries such as energy, utilities, telecoms, financial services, or retail.
Description
We are seeking an experienced Technical Business Analyst for a 6-month contract opportunity in Windsor, operating in a hybrid model with only 1 day per week onsite. This role offers a competitive daily rate of £400-£450 depending on experience and presents a chance to work on impactful, customer-focused digital initiatives within a major organisation that invests in AI and automation. You will engage closely with digital, product, and operational teams to enhance customer service and contact centre capabilities.
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 2983 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
The Scouts Association, Bluefruit Software Limited, SwapTix, Arctic Shores, Silmid Limited, Fixed Wire Testers, MOD - Defence Digital among others, are currently hiring for Business roles in the UK.
The company with most openings is Hays Technology as they are hiring for 89 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Hays Technology as they are hiring for 89 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.