2833 IT & Software Developer jobs in the UK
Retail Business Analyst
£48,000 - 50,400
Queen Square Recruitment Ltd
High Holborn 16, London
£48,000 - 50,400
Requirements
Must:
- Strong experience as a Business Analyst in retail, contact-centre or e-commerce environments
- Excellent understanding of customer service workflows, case management, agent journeys and call-handling processes
- Direct exposure to e-commerce journeys such as ordering, payments, fulfilment, returns and cancellations
- Ability to translate complex topics into simple, compelling narratives understood by both business and technical teams
- Solid analytical skills – comfortable working with data, KPIs and customer insight to drive decisions
- Skilled in producing BRDs, user stories, process maps, functional specs and structured documentation
- Experience working collaboratively with Product, Engineering, UX and Operations in Agile environments
- Confident stakeholder engagement across all levels, including senior leadership
Responsibilities
- Work with contact-centre, e-commerce and product teams to uncover business problems, improvement opportunities and customer pain points.
- Gather, analyse and document business requirements, user journeys, process flows, and service needs.
- Translate complex customer and retail scenarios into clear specifications, acceptance criteria and user stories.
- Facilitate workshops, interviews and cross-functional discussions to align on business goals and expected outcomes.
- Analyse customer behaviour, call trends, operational KPIs and data insights to support prioritisation and decision-making.
- Contribute to product backlog refinement, sprint planning and iterative delivery cycles.
- Support testing activities including UAT, journey walkthroughs, feedback cycles and business validation.
- Ensure the end-to-end customer journey between digital, retail and contact-centre channels is connected and consistent.
- Communicate risks, insights and progress updates through clear, structured storytelling.
Description
We are a large UK retailer seeking a talented Business Analyst to join our team for a 6-month contract, with a hybrid working arrangement based in Central London. In this high-impact role, youll partner with various teams to solve customer challenges and improve our operations. We value collaboration and innovation, and our mission is to enhance the customer experience across all channels. If youre ready to make a significant impact in a dynamic environment, we invite you to apply.
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 2833 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
The Scouts Association, Bluefruit Software Limited, SwapTix, Arctic Shores, NFU Mutual, Roke Manor Research Limited, MOD - Defence Digital among others, are currently hiring for Business roles in the UK.
The company with most openings is Experis as they are hiring for 94 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Experis as they are hiring for 94 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.