3925 IT & Software Developer jobs in the UK
First Line IT Support Apprentice
£23,000 - 43,000
QA
St. Katharine's Way 1, Sittingbourne
£23,000 - 43,000
Requirements
Must:
- Has a keen interest in IT
- Demonstrates good interactive and communication skills
- Is well-organised and practical, with a logical, diagnostic approach to problem-solving
- Pays careful, close attention to detail
- Has an appreciation of what may be involved in supporting and installing IT hardware and software solutions and is keen to develop IT skills and capabilities
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Responsibilities
- Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies
- Manage calls from customers and log tickets into the Sota Service Desk Management Tool
- Ensure all problems are progressed in line with Sota best practice
- Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion
- Appropriately identify and prioritise customer problems/requests to ensure that Sota maintains high levels of customer satisfaction to provide basic engineering support in respect of the build, configuration and deployment of new systems into production to support
- Ensure that resolved escalation procedures are complied with in a timely and appropriate fashion
- Continuously strive to improve the efficiency and quality of the service
- Ensure compliance with all policies, processes and procedures mandated by the company
Description
We are Sota Solutions, a market-leading IT solutions provider specializing in platform hosting, network infrastructure, data centre, and business continuity services for various enterprises and public sector organizations. With over 30 years of experience and a healthy turnover, we operate from a secure science park campus in Kent, equipped with two data centers and a disaster recovery suite. As part of our IT Apprenticeship program, youll gain hands-on experience alongside skilled team members, with ongoing support to boost your career in technology. Our working week is 37.5 hours, Monday to Friday, and we offer a range of benefits including pension, life assurance, income protection, and more. Join us and be part of the tech revolution!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3925 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
The Scouts Association, Bluefruit Software Limited, SwapTix, Arctic Shores, Collect Solutions Ltd, NFU Mutual, Government Communications Headquarters (GCHQ) among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 95 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 95 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.