MFT Engineer

To be successful in this role, you should meet the following requirements: - Experience with installation, configuration, and administration of IBM Sterling File Gateway (Sterling Integrator) and IBM Sterling Connect: Direct (Unix/Windows). - Exposure to Sterling Secure Proxy and Sterling External Authentication Server. - Excellent general knowledge of file transfer protocols (e.g., sFTP, AS2, C:D, FTPS, HTTPS) and related products. - Knowledge of cryptography/key management (SSL/TLS, SSH, PGP/GPG) and data security. - Ability to manage application support operations, ensuring resiliency and availability, including system health and performance monitoring. - Experience in analyzing and fixing vulnerabilities across products in collaboration with internal infrastructure teams and/or vendors. - Capability to provide L2/L3 support and participate in crisis calls for service recovery, MIRs, and SIPs. - Strong analytical and problem management skills to own and resolve issues effectively. - Ability to manage and coordinate the resolution of production incidents along with root cause analysis (RCA). - Good analytical and troubleshooting skills, including the ability to recreate issues. - Self-management skills to set and meet customer expectations while managing workload. - Strong organizational and time management skills. - Ability to identify and manage risks within the line of business. - A solid understanding of IT infrastructure, including operating systems, networking, and security. - Familiarity with RDBMS, Cloud Technology, and Scripting. - Excellent written and verbal communication skills. - A strong sense of integrity regarding standards and governance. - Flexibility to work in rotating shifts and provide out-of-hours support on a rotational basis. - Relevant certifications (IBM or equivalent) would be an added advantage.