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IT Support Engineer
£40,000 - 45,000
Pure Resourcing Solutions Limited
Guided Busway bridleway, Cambridge
£40,000 - 45,000
Requirements
Must:
I am seeking candidates with at least 3 years of experience in 2nd/3rd line support or a similar IT infrastructure role. Strong knowledge of Microsoft 365, Windows 10/11, Azure AD, and Teams is essential. I value demonstrated experience in leading technical change and systems improvement projects. You should be comfortable working across the full IT lifecycle—design, delivery, support, and optimization. Familiarity with ServiceNow or other ITSM platforms is required. A good understanding of networking fundamentals (DNS, DHCP, VPN, VLANs, Firewalls) is also necessary. Additionally, scripting experience in PowerShell, Bash, or Python, as well as Hyper-V or equivalent virtualization experience, is highly regarded. Excellent communication and problem-solving skills are vital, along with a proactive, customer-focused approach and a passion for continuous improvement. Relevant certifications such as Microsoft, CompTIA, or ITIL would be beneficial.
Technologies
Hyper-V
ITIL
Microsoft 365
VPN
Responsibilities
In this role, you will provide 2nd and 3rd line support across Microsoft 365, Windows, and desktop environments. You’ll lead the delivery of infrastructure and systems projects, including M365, Teams, and device management. Your responsibilities will include designing, implementing, and managing core Microsoft services such as Exchange, SharePoint, Intune, and Azure AD. You will troubleshoot and resolve complex support issues across hardware, software, and network systems, as well as administer Group Policy, conditional access, MFA, device compliance, and endpoint security. Maintaining and optimizing virtual server environments (Hyper-V) and backups will be part of your tasks. You will support onboarding and offboarding processes, including device builds and user setup, and work with the ITSM tool (ServiceNow or equivalent) to manage escalations and workflows. You will also drive process and system improvements with a focus on security, automation, and service quality, maintain IT documentation, knowledge articles, and change records, and collaborate with stakeholders and technical teams to deliver effective, user-focused solutions.
Description
I am pleased to support a fast-growing and innovative organization in the search for an experienced IT Support Engineer to join our team in Cambridge. This is a broad and hands-on role that combines 2nd and 3rd line support with infrastructure engineering and project delivery. You will be supporting a modern Microsoft environment (M365, Azure, Teams, SharePoint) while also leading on the design and implementation of new systems and improvements. This role is crucial in helping us evolve our IT estate as the business scales. If you meet the requirements and are excited about this opportunity, I encourage you to apply now.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2732 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Mas & Pas Limited, Core-Asset Consulting, ApplianSys, u-blox, Serac Group, BAE Systems, FCDO Services among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 67 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 67 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.