Head of Renewals

- End-to-end leadership of the renewal lifecycle across contracted and subscription services - Driving consistency, accuracy and control within renewal processes - Ensuring price changes, licence amendments and contract variations are correctly applied - Minimising churn, revenue leakage and billing errors - Managing and developing a renewals and contracts team - Building strong working relationships with finance, sales, operations and suppliers - Acting as a senior escalation point for complex commercial or contractual issues - Providing clear insight and recommendations to leadership teams - Using commercial and customer data to identify at-risk revenue early - Supporting retention initiatives through structured contract and renewal management - Enabling upsell and cross-sell conversations through timely and well-governed renewals - Overseeing cancellation and complaint-related contract activity - Improving data quality and renewal visibility across internal systems - Reducing reliance on manual processes through automation and standardisation - Improving forecasting accuracy and renewal pipeline confidence - Creating meaningful reporting across renewals, margins and customer trends