Head of Digital Product

- Significant experience leading digital products or platforms end-to-end, from discovery through build, launch and continuous improvement - Experience integrating multiple systems and tools (bespoke and off-the-shelf), including defining requirements, managing dependencies, and supporting testing and release - Proven delivery management skills, including prioritisation, planning, risk/issue management, and working with multidisciplinary teams and/or suppliers - Strong stakeholder management and communication skills, with the ability to align technical and non-technical audiences around a clear plan and outcomes - Demonstrable experience of user-centred design and service improvement, using research, insight and feedback to iterate and improve performance - Working knowledge of digital standards and assurance (including accessibility, information security, privacy and records management) and confidence engaging specialist teams for review and sign-off - Ability to define and use meaningful metrics (e.g., adoption, conversion, satisfaction, operational performance) and to make evidence-based decisions using analytics and reporting - Relevant qualification (or equivalent experience) in a digital, technology, product, design, data or service delivery discipline - Takes ownership, shows confidence in decision-making, and is willing to challenge constructively - Focuses on delivering meaningful outcomes and making a positive, lasting impact - Works collaboratively, valuing different perspectives and building inclusive relationships - Proactive and adaptable, with a curiosity to explore new ideas and improve ways of working - Resilient and resourceful in a fast-paced environment